Privacy Policy
Last updated: 29 September 2026
Sandur Studio ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or sign up to our newsletter, how we use that information, and your rights in relation to it.
1. Who we are
Sandur Studio is a handmade jewellery business based in the UK.
We are responsible for deciding how and why your personal information is used.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
2. What information we collect
Depending on how you interact with our website, we may collect the following personal information.
When you place an order
We may collect:
Your name
Your email address
Your billing address
Your delivery address
Details of the products you purchase
Order information, including order number, purchase date and order value
Payment-related information
Payments made through our website are processed using Stripe. We do not intentionally store your full payment card details ourselves. Stripe processes payment information in accordance with its own privacy policy.
When you sign up to our newsletter
We may collect:
Your name, if provided
Your email address
Your marketing preferences
You can unsubscribe from our marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at sandurstudio@gmail.com.
When you contact us
If you contact us by email, through our website or by another communication method, we may collect your name, contact details and any information you choose to provide in your message.
Website and technical information
When you visit our website, certain technical information may also be collected through Squarespace and cookies or similar technologies. This may include information such as your IP address, browser type, device information and information about how you use the website.
The information collected will depend on the Squarespace settings and any additional services or integrations we use.
3. How we use your information
We use personal information for purposes including:
Processing and fulfilling orders
Taking and processing payments
Delivering your purchases
Communicating with you about your orders
Responding to questions and customer service enquiries
Sending newsletters and marketing communications where you have agreed to receive them
Managing and improving our website and services
Keeping appropriate business, accounting and transaction records
Complying with our legal and regulatory obligations
Preventing or detecting fraud and misuse of our website
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we rely on the following lawful bases:
Contract: We use information that is necessary to process and fulfil an order you have placed with us.
Legal obligation: We may need to retain or use certain information to comply with legal, accounting or tax requirements.
Consent: Where you have signed up to receive our marketing emails, we rely on your consent to send those communications. You can withdraw your consent at any time.
Legitimate interests: We may use information where it is reasonably necessary for our legitimate interests, such as administering and improving our business, maintaining website security, responding to enquiries and preventing fraud, provided that these interests do not override your rights and freedoms.
5. Who we share your information with
We only share personal information where necessary to operate our business, provide our services or comply with the law.
Depending on how you use our website, this may include:
Squarespace – Our website and online shop are hosted and operated using Squarespace. Squarespace may process information relating to website visitors and customers as part of providing its services.
Stripe – We use Stripe to process payments. Stripe receives and processes payment and transaction information when you make a purchase.
Delivery providers – We may share your name, delivery address and other information necessary to deliver your order with postal or courier services.
Email marketing provider – If we use an email marketing service in the future, such as Squarespace Email Campaigns, your email address and other relevant information may be shared with that service for the purpose of sending newsletters and other marketing communications. We will update this Privacy Policy if necessary when our services change.
Professional advisers and authorities – Where necessary, we may share information with accountants, professional advisers, law enforcement agencies, regulators or other authorities where we are legally required to do so.
We do not sell your personal information to third parties.
6. How long we keep your information
We only keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy.
Information relating to purchases may need to be kept for longer because of accounting, tax and other legal requirements.
If you have signed up for our marketing emails, we will keep your email address until you unsubscribe or otherwise ask us to remove you from our marketing list, unless we have another lawful reason to retain it.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
7. Your rights
Under UK data protection law, you may have rights including:
The right to ask for a copy of the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your personal information in certain circumstances
The right to ask us to restrict how we use your information in certain circumstances
The right to object to certain uses of your personal information
The right to withdraw consent where we rely on consent to process your information
The right to data portability in certain circumstances
If you wish to exercise any of these rights, please contact us at sandurstudio@gmail.com.
You also have the right to unsubscribe from our marketing emails at any time. Every marketing email will include an unsubscribe option.
8. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website and online shop to function, while others may be used for analytics or other purposes depending on the services and settings we use.
Squarespace provides tools that allow website owners to manage cookies and display a cookie banner for visitors where required.
For more information about the cookies used on our website and how you can manage them, please see our Cookie Policy.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Payment information is processed through Stripe rather than being stored by us as part of our own payment systems.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. International transfers
Some of the companies we use to provide our website, payment processing and other services may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
11. Children's information
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can consider whether it should be deleted.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, with the date of the latest update shown at the top.
13. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about making a complaint is available on the ICO's website.
Contact
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Sandur Studio
Email: sandurstudio@gmail.com